Shipping policy

SHIPPING POLICY

Last Updated: October 3, 2026

Thank you for shopping with Bioaevum. We carefully prepare and package each order to help ensure your products arrive safely and in excellent condition.

This Shipping Policy explains our order processing, shipping, delivery, and related procedures.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer. If we anticipate a significant delay affecting your order, we will make reasonable efforts to notify you.

Processing time is separate from carrier transit and delivery time.

SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Shipping rates may vary based on the destination, package weight, shipping method, carrier, and other applicable factors.

From time to time, Bioaevum may offer promotional or complimentary shipping. Any applicable terms or minimum purchase requirements will be disclosed with the promotion.

SHIPPING METHODS & DELIVERY ESTIMATES

Available shipping methods and estimated delivery times will be displayed at checkout when available.

Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

Delivery dates and transit times are estimates and are not guaranteed. Carrier delays may occur due to weather, holidays, transportation disruptions, natural disasters, high shipping volumes, or other circumstances outside Bioaevum's reasonable control.

ORDER TRACKING

When tracking information is available, you will receive a shipping confirmation containing your tracking information after your order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before shipment; however, we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the carrier.

Bioaevum is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, except as required by applicable law.

DELIVERED BUT NOT RECEIVED

If tracking information indicates that your package has been delivered but you cannot locate it, please:

  • Check around the delivery location, including porches, side doors, mailrooms, parcel lockers, and other secure areas.

  • Check with other members of your household, neighbors, building management, or front desk when applicable.

  • Allow a short period of time, as some carriers may occasionally mark a package delivered shortly before final delivery.

  • Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact Bioaevum with your order number so we can assist you in determining the appropriate next steps.

LOST PACKAGES

If your package appears to be lost in transit, please contact us with your order number and tracking information.

We may work with the shipping carrier to investigate the shipment.

Refunds or replacements for lost packages will be determined based on the circumstances of the shipment, carrier information, and applicable law.

DAMAGED OR LEAKING PACKAGES

We carefully package Bioaevum products for shipment. However, if your order arrives damaged, broken, defective, or leaking, please contact us as soon as possible after delivery.

Please include:

  • Your order number;

  • A description of the issue;

  • Photographs of the product;

  • Photographs of the shipping package and packaging materials when available.

Please retain the damaged product and packaging until we have reviewed your request, as they may be needed for a carrier claim.

If the damage is confirmed, we may provide a replacement.